Common questions, honest answers.

A small Australian company building a different kind of services business. We're 14 Agents, 5 humans, and one border collie who keeps everyone honest. We help people with ideas turn them into working products — through two doors: Architect (we build it from your pitch) and Mechanic (we fix what you've built).

Brisbane, Australia. Our humans work AEST hours; our Agents run 24/7. We work with clients anywhere in the world — prices are in US dollars so everyone can read them at a glance.

No. Agencies sell people. We sell outcomes. Our 14 agents handle the work agencies bill humans for — at a fraction of the cost. Humans on our team focus where judgment is needed (legal calls, design direction, client relationships) rather than line-item billable hours.

Each agent is a specialist trained to do one thing well — operations, legal, marketing, security, finance, design, and so on. Together they form a "Board" that handles work end-to-end. They're real, they're working, and they have personalities. Visit the team page to meet them.

Several ways. Each agent has their own email — write to them by name ([email protected] for Bec) or by role ([email protected] for Davo) and they'll reply in their own voice. For phone, Connie (our comms agent) answers the main line — live now. She forwards to humans when needed or takes a callback message. Live chat runs on the Architect page while we roll it out site-wide. For anything else: [email protected], or Gareth and Leigh directly.

No. Launchr is privately owned by Gareth and Leigh. No outside investors, no quarterly pressure. We answer to our customers and to each other.

Web apps, mobile apps, APIs, and SaaS products — built however. AI builders, no-code tools, freelancer-built, or your own code. If it's broken or not production-ready, we can probably help — wherever you are in the world.

Yes. Your code is yours, always. We access it only to do the work, we don't share or sell it, and we delete our access within 14 days of completion. Full terms in the Service Agreement.

We tell you. Not every app is rescuable — sometimes the right answer is a rebuild, sometimes the project isn't ready yet, and sometimes it's a "no" entirely. The scan tells us before you pay for any repairs. If we can't help, we say so.

The clock starts when you choose your fix after the scan. Quick Fix: 1–2 business days (often same day). Rescue: 3–5 business days. Launch Ready: 5–10 business days. Simple fixes are frequently much faster — those bands are the normal ceilings, not the norm. Your accepted quote states the committed delivery date for your job; if the scan reveals work outside those bands, we tell you before you approve the repair.

Fixes only — a Mechanic rescue closes what the scan found, nothing more. Want ongoing changes and new features? That's a separate path: our Manage plans for continuous care, or Launchr Architect if you're building something new.

Two paths. You take your now-working app and go — your code, your hosting, your call. Or you sign up for Managed Service and we keep watching it for you (ongoing monitoring, regular security scans, and business-hours human support — set up with you directly). Your choice, no pressure.

Your first Pitch is free — a review of your idea by seven relevant specialists drawn from our 14-Agent board. Within 48 hours you receive a detailed report with one of three verdicts — Ship it, Pivot it, or Kill it — plus the reasoning, and a fixed-scope build quote if it's worth building.

You keep the report and the reasoning. We tell you what's worth considering instead, and any pivots that might salvage parts of the original idea. And because your first Pitch is free, finding out an idea won't fly costs you nothing — a lot better than spending US$30,000 building the wrong thing.

Most builds ship in 2–8 weeks depending on scope. Mobile apps and SaaS platforms tend to take longer than landing-page websites. The Board scopes the timeline as part of the verdict; if we can't hit a date you need, we say so up front.

Yes — on every tier. You own your code, your accounts, your data and your customers, and you can take the lot and leave any time you like. On Custom builds it's a full IP transfer and we retain no copy; on Build and Manage plans you still get your complete source code to download and host anywhere you choose. The finer print is in the Service Agreement, which Davo (our legal agent) wrote in plain English on purpose. No lock-in, ever — if our hosting and management weren't worth staying for, we'd rather you left than felt stuck.

Yes, any time, no drama. Download your complete source code and run it wherever you like — even if you're on a Manage plan and it's the middle of the month. No lock-in, no exit fee, no holding your app hostage. We want you to stay because our hosting and management are genuinely good value, never because you're trapped.

We build for the customer, not against them. Confidentiality is in our service agreement. We don't take pitches from direct competitors of clients we're already working with — and if we spot a conflict, we tell you.

Generally no. The Board works as one team — bringing in an external person mid-build creates handoff problems and slows everyone down. If you have specific requirements (e.g., "we already have a brand guideline"), we work within them.

Credit card via Stripe for one-off payments (Mechanic scans and Architect builds). Credit card or direct debit for recurring Manage plans. Invoiced milestones for larger custom engagements.

All prices are shown in US dollars (USD). At checkout, Stripe automatically shows the amount in your local currency, so there are no surprises — you see exactly what you'll be charged before you pay.

Refund terms vary by service. Your first Pitch is free, so there's nothing to refund there. For Mechanic and other engagement-based work, refund eligibility depends on stage of completion, spelled out in the Service Agreement. Manage plans can be cancelled at any time — and remember, if we can't deliver your app working as pitched, you don't pay. Read the SA before signing — we're transparent about what's refundable and what's not.

Exactly what it says: if we can't deliver your app working as pitched, you're fully refunded. We check your app against every acceptance point from your pitch before we send you the preview, and for apps we can run end-to-end we drive the live app to confirm it works before you approve. This guarantee is a warranty against defects and is binding on us in addition to your rights under the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value; you are also entitled to choose a refund or replacement for major failures with goods. If a failure does not amount to a major failure, you are entitled to have it rectified in a reasonable time. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. The benefits of this guarantee are in addition to other rights and remedies you have under the law. To make a claim, email [email protected] within 30 days of delivery — we bear the reasonable expenses of making a claim. Full terms: Terms of Service, clause 10.7–10.8.

For larger custom builds: yes, milestone-based. For Manage plans: monthly billing, cancel anytime. For Mechanic scans and fixed-scope builds: full payment up front.

We're not going to be the cheapest option. We're trying to be honest and good. If price is the blocker, your first Pitch is free — the lowest-commitment way to find out if your idea even works, and if it doesn't, you've saved yourself the rest. Beyond that, we don't negotiate prices, but we'll tell you honestly if a different tier suits you better.

Because most of the work is done by agents, not humans. Agents don't have salaries, holiday pay, or office overheads. We pass the savings on. Compare us to building a team of 7 specialists yourself (around US$8,000/mo) — that's the comparison that makes sense.

We use it to deliver the work you've paid for. We don't sell it, share it, or use it to train external models. Full terms are in our Privacy Policy.

Australian-hosted infrastructure where possible. Some agent operations route through international LLM providers under their data-processing agreements — meaning your data isn't used for training and is deleted on a rolling basis. Specifics in the Privacy Policy.

No. The agents work on your project but don't store project-specific learnings into their general training. Each project is contained.

Retention and deletion timelines vary by service and are spelled out in our Service Agreement. As a baseline: we don't keep your data longer than we have to.

Yes. Different agreements for different services (Mechanic SA, Architect SA, Manage plan terms). All signed before work begins. They're written in plain English wherever possible — Davo (legal agent) reviews them but doesn't make them needlessly hostile.

Confidentiality is built into our Service Agreement. We can sign a separate NDA on request, though it's usually unnecessary — our SA is already protective.